At nnhomelight.com, we are committed to providing you with high-quality home products. If you are not satisfied with your purchase, we will be happy to provide you with a refund or replacement service. Please read the refund terms below carefully to make sure you understand our policy.
- Refund Application Conditions
Product Condition: Refunds are only available for unused, unwashed, undamaged products in their original packaging and tags.
Application Period: You can apply for a refund within 14 days of receiving the product. We will not be able to process refund requests after this period. - Refund Process
Submit a request: Please submit a refund request through our customer service email nicholsnouveau@nnhomelight.com. The email must include your order number, purchase date, and the reason for the refund.
Refund Confirmation: After receiving your refund request, our customer service team will contact you within 2 business days to confirm the refund details.
Returning the product: Once you receive the refund confirmation, please send the product back to the following address:
Address: xxx (please provide the exact return address)
Return Shipping Cost: Please note that unless there is a quality problem with the product, the return shipping cost will be borne by the customer.
- Refund Processing
Once we receive the returned item and confirm that it is eligible for a refund, your refund will be processed within 2 business days.
Refunds will be issued via the original payment method, and the specific time will depend on the processing speed of your bank or payment platform. - Special Notes
Customized Products: If you purchased a customized product, we will not be able to accept a refund request unless the product has a manufacturing defect.
Discounted Items: For discounted items, the refund policy will be the same as regular items, but the refund amount will be based on the actual price you paid. - Contact Us
If you have any questions about the refund policy or need further assistance, please feel free to contact us:
Email: hannahstern436@gmail.com
Thank you for choosing nnhomelight.com, we look forward to providing you with the best service!